What do I do if my Express Pass is disabled?

There are a variety of reasons your Express Pass may be disabled. First, please check your default card on file to make sure it isn’t expired. The second reason is if your last Express transaction failed. The most likely cause is if there were insufficient funds in the account the last time you exited the garage.

If your card information is up to date and you have enough funds in your account, and you still are receiving a disabled barcode message, you can tap “Contact Us” in the app menu or click "Ask a Question" in the upper right hand corner of the website.

Please provide your MINT number in your request to our support team. Your MINT number is right underneath your barcode in your Express Pass. Our team will then address the issue and resync your Express Pass so that it is enabled for use.